To message people effectively you need to select the time and platform they like - how do you do it?

People that I love and want to connect with are often not in a place where they can pick up the phone. They might be in a library for instance. Or they might be with their friends or engaged in other activities where a phone call is an interruption.

Okay fair enough - I am pretty old and I really do find Snapchat pretty difficult.

Tell me about this new fangled solution and I will gladly use it.

Everyone has a prefered messaging platform. Personally I love iMessage on the iPhone - I wish everyone would just see the world as I do and speak to me in the way than I am comfortable in.

Yeah right.

Not going to to happen.

If you want people to talk and hear what you have to say then you have to make it convenient for them.

I find it the most reliable and simple…. well actually may not after the latest update. Actually parts of the new interface kind of suck.

They are always on snapchat talking with their friends. I know if I use it then I will get a fast reply and it’s easy to keep in touch with them.

If I want a fast reply for wishing happy birthday then I had best remember to use Whatsup.

If they are not gaming then sometimes iMessage works best

If my kid is gaming with their friends then they are doing to find it easier to talk to Dad on Discord.

If they are travelling to school the iMessage on their phone will work.

Some platforms like Slack and Discord will tell you a person is active in them - that is a good indication that they will be on them.

That creates a bottleneck for communication.

Well how about you make it so I can talk on one platform and route my message to the platforms other people prefer - I stay where am comfortable and the people I love can stay where they are comfortable.

It can be done with IguanaX and talking to APIs like the Slack adapter. Messages can be routed to where the people I care about choose to be and we can communicate better.

No it would not necessarily need to. The solution can be implemented using IguanaX as the platform which means the customer can keep control of their own data.

See The privacy conundrum with Cloud Services