Support and Maintenance

Some supports tasks with interfaces are simple. It might be a matter of restarting a database or server.

Others might involve deeper skills of understanding databases and network communication. How is your support team structured? What skills are required? Do you need to design an ‘escalation process'?

Roles: Support

Good idea to establish a process so that common problems are identified and well understood. Ideally these are good to eliminate if possible, otherwise documenting how to solve each problem is very effective.

Roles: Support Integration Engineer

How does your team intend to monitor the interfaces? There are a variety of options.

Roles: Support Infrastructure Engineer

To be effective documentation needs to be tested as much your code does.

Roles: Support Integration Engineer