Skip to end of metadata
Go to start of metadata

You are viewing an old version of this content. View the current version.

Compare with Current View Version History

« Previous Version 9 Next »

These are topics which need to be considered:

 Who is going to able to support this and what is your escalation process?

Some supports tasks with interfaces are simple. It might be a matter of restarting a database or server.

Others might involve deeper skills of understanding databases and network communication. How is your support team structured? What skills are required? Do you need to design an ‘escalation process'?

Support

 How will we understand and fix problems with the interfaces?

Good idea to establish a process so that common problems are identified and well understood. Ideally these are good to eliminate if possible, otherwise documenting how to solve each problem is very effective.

Support Integration Engineer

 How will we monitor the interfaces to keep them alive?

How does your team intend to monitor the interfaces? There are a variety of options is.

Support Infrastructure Engineer

 How will people in the future understand what we did?

To be effective documentation needs to be tested as much your code does.

Support Integration Engineer

  • No labels