Support and Services - Enterprise

Owned by Emily Debowski
Feb 21, 2023
2 min read

Here you can access all of our available support resources and services to get you started on your Iguana journey.

Online Resources 

Documentation

Our Iguana Manual & Help Center and API Guide are great resources that include comprehensive Iguana documentation, sample code, and our Iguana Community Forum where you can connect with other Iguana users. 

Online Training 

Quickly learn your way around Iguana, see how the Translator is used, and get a feel for some of its most popular features in action through a series of online courses.

For access to our Training Center, email your Account Manager or training@interfaceware.com with the names and emails of each team member that requires an account. 

Contacting Support

Standard Remote Support

For any Iguana-related questions or concerns, you can contact our in-house Support Team for phone or email support at solutions@interfaceware.com or use our Customer Support Portal. 

Support hours are 9 a.m. - 5 p.m. EST excluding weekends and statutory holidays recognized in the province of Ontario, Canada.

Note: When contacting support please ensure you are not sending any protected/personal health information (PHI). Please refer to our PHI Guidelines.

24/7 Emergency Production Support

For Iguana Enterprise customers, remote emergency production support is available for problems that prevent the operational use of Iguana. This emergency support is provided 24/7 all year round via the emergency phone number provided.

Iguana Crash Reporting 

In the event of an Iguana crash, Iguana will generate a crash dump file located inside the Iguana configuration folder. To help with resolution and cause determination, please email solutions@interfaceware.com and upload the crash dump file to our secure FTP server for analysis. For more information, please see our article on How to Handle an Iguana Crash. 

Services

Our in-house team of interface engineers are available for a multitude of professional services at pre-packaged flat fee services and hourly rates. Our team offers full end-to-end services, documentation, and project management so you can track progress and successfully support new implementations. Visit our website for more information on our Services.

 Services include but are not limited to:

  • Instructor led remote training 

  • Iguana installation, upgrades, and migrations

  • Integration design, build and implementation

  • Legacy system migrations

  • Existing interface evaluations