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This section outlines common errors that can occur during maintaining Iguana or building interfaces.

Iguana stopping and errors

 Error: 2147484928 (0x80000500)

Error Message

  • System error in the EventViewer

  • The iNTERFACEWARE Iguana service terminated with service-specific error 2147484928 (0x80000500).

Issue

  • A case of the crash happening while trying to resize a string buffer and write it to memory. In the past this has been associated with the system running low or out of memory.

Solution

  • Restart Iguana

  • Customer cleaned database from 2.5 million patients to about 100 thousand patients. This indicates a memory error was triggered due to low memory on the system.

Additional Error Scenarios

https://help.interfaceware.com/v6/troubleshooting

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