How to handle Unresponsive Iguana Dashboard

Browser Related issues

• May see “This page isn't working ERR_EMPTY_RESPONSE“

• Page doesn’t load, unable to access Iguana Dashboard

• Use a different browser

  • In the past, we have seen some issues come up while using Internet Explorer

  • Recommended browsers:
    Firefox, Safari, Google Chrome, Microsoft Edge

  • https://help.interfaceware.com/v6/system-requirements

• Clear Browser Cache

• To rule out it being a browser related issue, try sending a HTTP/HTTPS request to the web page and it should send a response back:

  • Open Powershell in Command Prompt

    powershell
    Invoke-WebRequest
    uri: http://localhost:6543/

Too Many Open Sockets Error

• Iguana Logs > “too many open sockets (FD_SETSIZE=2048 reached)”

• This error occurs when you try to open more than 2048 socket connections for an instance of Iguana.

• Run the socket diagnostic command to check socket usage:

http://localhost:<Iguana port number>/socket_diagnostic.html

• Adjust the IGUANA_WEB_SOCKET_IDLE_TIMEOUT_SECONDS system variable to a lower value (default is 120 seconds) – you can set it as low as one second.

• Detailed solution:
  https://help.interfaceware.com/v6/how-to-fix-the-too-many-open-sockets-error

External Environment Issue

• Network issues

• External application preventing users from reaching Iguana dashboard

• Check for any anti-viruses and/or backup processes running on the server

• Try resetting Network Settings

• For Reference:
  https://tech-banker.com/how-to-fix-err_empty_response-error/

Other Issue

(Previous Support Tickets)

• Iguana logs stored on a shared drive

• Search of the logs that did not include a time range

• A source file location that was on a file share which was not up and running

• Confirm with the team responsible for the server storage whether or not the drive that the Iguana logs are stored on are truly local