Issue

• An unexpected and abrupt shutdown of all the channels within an Iguana instance. Distinct from actual crashes in that the service remains up and running

• Commonly accompanied with a red warning statement:

The log index commit system has failed. Possible reasons:
– The disk has run out of space.
– An external process (such as antivirus or backup software) is locking files in the log system,
or has changed the file permissions.
– Some other unknown I/O error occurred, please provide this error to iNTERFACEWARE.

Possible Causes

• Disk is out of space - check the log usage statistics <iguana_url>:<web_serv_port>/log_usage_statistics

Possible Solutions

• Increase space on the drive where logs files are stored

• Purge logs more frequently - Change the Iguana log purge time to a different time than when your backup program runs, ideally during a time of day with low-volume traffic

• Ensure only "*.log" files that are older than one day are backed up.