One of the bottlenecks with Iguana 6 was the effort required for customers to work with us to report crashes. Fortunately Iguana 6 is a very stable product so these are not frequent occurrences but when they did it was a very manual time consuming process to work with customers to get them to upload their crash reports and diagnose them.
It took us a day to resolve this bottleneck with Iguana X. We use a cloud instance of Iguana X as our crash server. IguanaX automatically uploads crash reports to us.
Don’t worry - there is no patient information in these reports - they are in plain text and you can confirm that for yourselves - we’ve made it easy to see these reports in plain text so you see exactly the information that is being shared. We have your best interests in mind.
It’s been hugely helpful in giving us more insight more quickly into where there are issues we need to address. We actually use an instance of Iguana running on an ARM Linux server to receive and process the reports directly to the dev team so they can see the problems in real time. It has been super helpful in quickly improving the stability of Iguana X.
We like to be transparent with our customers so we have made it very easy to access. Go to Settings > About:
Then click on the View Crash File Information, you may see a list of crashes:
If you click on the link you’ll see something like the following:
This is part of how we work to make a more reliable product.