The roles in your company that are needed to get this phase done are:
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This is a technical person that needs to be able to understand data and how to use Iguana. They need to have good communication skills in order to communicate with other technical people in your customer base, and contacts with Support |
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It’s important that this team is engaged in your organization to make sure the infra-structure set up is both reliable and secure. Security is a huge problem in the current IT landscape. |
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This will be the main contact to help support any issues with Iguana. They work with the Integration Engineer of the team to help troubleshoot problems they encounter. |
These are the tasks These are topics which need to be performedconsidered:
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Some supports tasks with interfaces are simple. It might be a matter of restarting a database or server. Others might involve deeper skills of understanding databases and network communication. How is your support team structured? What skills are required? Do you need to design an ‘escalation process'? Roles: Support |
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Good idea to establish a process so that common problems are identified and well understood. Ideally these are good to eliminate if possible, otherwise documenting how to solve each problem is very effective. Roles: Support Integration Engineer |
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How does your team intend to monitor the interfaces? There are a variety of options is. Roles: Support Infrastructure Engineer |
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To be effective documentation needs to be tested as much your code does. Roles: Support Integration Engineer |