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Eliot Muir

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titleWho is going to able to support this and what is your escalation process?

Some supports tasks with interfaces are simple. It might be a matter of restarting a database or server.

Others might involve deeper skills of understanding databases and network communication. How is your support team structured? What skills are required? Do you need to design an ‘escalation process'?

Roles: Support

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titleHow will we understand and fix problems with the interfaces?

Good idea to establish a process so that common problems are identified and well understood. Ideally these are good to eliminate if possible, otherwise documenting how to solve each problem is very effective.

Roles: Support Integration Engineer

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titleHow will we monitor the interfaces to keep them alive?

How does your team intend to monitor the interfaces? There are a variety of options.

Roles: Support Infrastructure Engineer

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titleHow will people in the future understand what we did?

To be effective documentation needs to be tested as much your code does.

Roles: Support Integration Engineer