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  1. Person A speaks with honesty from the heart.

  2. Person B reflects back their understanding of what Person A said.

  3. Person A confirms they were heard accurately.

  4. Person B speaks with honesty from the heart.

  5. Person A reflects back their understanding of what Person B said.

  6. Person B confirms they were heard accurately.

  7. Return to the top, to #1. This process is continued until the two people feel connected and they trust that they are understood by the other. Then they can proceed to brainstorm or propose strategies and/or solutions.

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