This a role we have currently with one person handling the very important function of being the first point of contact when bugs are discovered by staff and customers.
They help by:
Figuring out if the bug has already been fixed in the latest beta
Seeing if the issue is already known - i.e. a duplicate
Engaging in Triage of the tickets working with the developer manager to make sure issues are dealt with quickly
It’s been a very effective idea in really helping up accelerate finding and removing the bugs in IguanaX quickly.