This is my oven. My oven is always about 5 hours off the correct time.
Why is this?
Is it because I am too dumb to alter the time on my oven?
Well okay, I admit I might not be the sharpest tool in the box but I do in fact understand how to alter the time on my oven. Believe it or not.
The issue is that I live in Toronto and we are Eastern time zone and when my oven disconnects from the internet it get’s set back to Greenich Mean Time - or GMT time. Which is fives hours off my time zone. Since my internet is unreliable in my neighbourhood, this happens a lot and I have given up on correcting my time.
I did ring Whirlpool about the problem who helpfully explained the problem to me. The rep didn’t have a solution for my problem. He did kindly offer to sell me an enhanced support contract which would have been a good solution for increasing Whirlpool’s revenue but it didn’t appear to be a good solution for my problem.
So I politely declined his kind offer.
So if Whirlpool really understood software they would understand that one of the challenges with software is that with great power comes great responsibility. Software makes it easier to make richer more functional products, but it also means you can ship software with more bugs. Which means that companies which put software into their products need to have a sound update strategy.
Tesla is the only car company in the market that would trust to sell me a car with software because they have their shit together with how they update their software.