Email Ticketing Workflow

• Email solutions@interfaceware.com for all support inquires

• Note: if any inquiries are sent to support@interfaceware.com, it will be forwarded to solutions@interfaceware.com and customers will receive a response from solutions

• Customers will receive an automated response via email when a support team member receives the request

• Gives customers an option to “View Request” through the Jira portal

• Customers: Please check all inboxes (e.g All Mail, Spam, Junk etc.) if you don’t receive an email confirmation from solutions@interfaceware.com after sending in an inquiry

  • If you are unable to receive our response via your inbox. Please contact your IT and whitelist “solutions@interfaceware.com”

See video for detail below:

Jira Portal Workflow

The new support portal provide you:

• More option to report the type of your inquiries

• Manage and track support status

• Review past support tickets

• And many more

See video for detail below: