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Introducing iNTERFACEWARE Help Center

Good news, we are delighted to announce the soon the launch of new iNTERFACEWARE Help Center (powered by the Jira Service Management). Together, we will bring your issue solutions faster and better. Check out some of new functions you will be expecting:

  • Enhanced Email Communication

  • Customer Support Portal

  • Iguana Concepts Confluence Documentation

New Customer Support Portal

Email Ticketing Workflow

  • Email solutions@interfaceware.com for all support inquires

  • Note: if any inquiries are sent to support@interfaceware.com, it will be forwarded to solutions@interfaceware.com and customers will receive a response from solutions

  • Customers will receive an automated response via email when a support team member receives the request

  • Gives customers an option to “View Request” through the Jira portal

  • Customers: Please check all inboxes (e.g All Mail, Spam, Junk etc.) if you don’t receive an email confirmation from solutions@interfaceware.com after sending in an inquiry

See video for detail below:

video1707857561.mp4

Jira Portal Workflow

The new support portal provide you:

  • More option to report the type of your inquiries

  • Manage and track support status

  • Review past support tickets

  • And many more

See video for detail below:

video1550552278.mp4

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