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In the path bar of File Explorer, input the FTP connection command:
Code Block ftp://upload@ftp.interfaceware.com/
Drag and drop the archive file you created into the File Explorer window.
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Navigate to the directory where your crash dump archive is stored.
(In the example, the crash dump is stored on the desktop)
Input the following command, replacing the FileName and Password paramaters with your information.
Password: (your full e-mail address)Code Block curl -T FileName.zip ftp://ftp.interfaceware.com --user upload:Password
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After inputting the command with your information, wait until the progress percentage reaches 100%. The file has now been uploaded to our FTP server.
Inform your iNTERFACEWARE representative when you have uploaded the file, and we will begin the debugging process.
FTP Server Credentials
If you are using third party software to upload your archive, you may require the following credentials:
FTP Server: ftp.interfaceware.com
Username: upload
Password: (your full e-mail address)
Possible Errors
You may receive the following errors while uploading your archive to our FTP site. Please contact your iNTERFACEWARE representative and they can help resolve these issues.
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Deleting folder error when attempting to remove files already uploaded:
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Reference
For more crash dump information, please reference our help page: https://help.interfaceware.com/v6/how-to-report-problems#ftp