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Good news, we are delighted to announce |
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the launch of new iNTERFACEWARE Help Center (powered by the Jira Service Management). Together, we will bring your issue solutions faster and better. Check out some of new functions you will be expecting:
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New Customer Support Portal
Email Ticketing Workflow
Email solutions@interfaceware.com for all support inquires
Note: if any inquiries are sent to support@interfaceware.com, it will be forwarded to solutions@interfaceware.com and customers will receive a response from solutions
Customers will receive an automated response via email when a support team member receives the request
Gives customers an option to “View Request” through the Jira portal
Customers: Please check all inboxes (e.g All Mail, Spam, Junk etc.) if you don’t receive an email confirmation from solutions@interfaceware.com after sending in an inquiry
If you are unable to receive our response via your inbox. Please contact your IT and whitelist “solutions@interfaceware.com”
See video for detail below:
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Jira Portal Workflow
The new support portal provide you:
More option to report the type of your inquiries
Manage and track support status
Review past support tickets
And many more
See video for detail below:
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