Email Ticketing Workflow
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Email solutions@interfaceware.com for all support inquires
Note: if any inquiries are sent to support@interfaceware.com, it will be forwarded to solutions@interfaceware.com and customers will receive a response from solutions
Customers will receive an automated response via email when a support team member receives the request
Gives customers an option to “View Request” through the Jira portal
Customers: Please check all inboxes (e.g All Mail, Spam, Junk etc.) if you don’t receive an email confirmation from solutions@interfaceware.com after sending in an inquiry
If you are unable to receive our response via your inbox. Please contact your IT and whitelist “solutions@interfaceware.com”
See video for detail below:
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Jira Portal Workflow
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The new support portal provide you:
More option to report the type of your inquiries
Manage and track support status
Review past support tickets
And many more
See video for detail below:
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