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Clarification is the process of making something clearer or easier to understand.

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Sometimes it means finding more information to understand the underlying motivation for something.

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titleGet help defining jargon that isn't clear to both parties

Examples of difficult questions might be:

  • Do you support XYZ?

  • When is ABC going to be ready?

  • Can you do RTX payments?

These questions can be uncomfortable because it is not clear what XYZ, ABC and RTX are. Nor is It clear why these things might matter.

Back and forth Conversation are often more effective for understanding since these points can be clarified in person.

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titleThis is really hard to do within a group and impossible to do with broadcast communication

This is why large meetings are very difficult. Most people usually are struggling to understand the topic of conversation.

People have different understanding of concepts.

English may be a second language etc.

Fundamental beliefs may be different.

What is ‘quality’ for instance?

This leads to ideas of making meetings optional.

Next: Trust