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Email Ticketing Workflow

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  • Email solutions@interfaceware.com for all support inquires

  • Note: if any inquiries are sent to support@interfaceware.com, it will be forwarded to solutions@interfaceware.com and customers will receive a response from solutions

  • Customers will receive an automated response via email when a support team member receives the request

  • Gives customers an option to “View Request” through the Jira portal

  • Customers: Please check all inboxes (e.g All Mail, Spam, Junk etc.) if you don’t receive an email confirmation from solutions@interfaceware.com after sending in an inquiry

See video for detail below:

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Jira Portal Workflow

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The new support portal provide you:

  • More option to report the type of your inquiries

  • Manage and track support status

  • Review past support tickets

  • And many more

See video for detail below:

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