Here you can access all of our available support resources and services available to you to get you started on your Iguana journey.
Online Resources
Documentation
Our Iguana Manual & Help Center and API Guide are great resources that include comprehensive Iguana documentation, sample code, and our Iguana Community Forum where you can connect with other Iguana users.
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Quickly learn your way around Iguana, see how the Translator is used, and get a feel for some of its most popular features in action through a series of online courses.
To get For access to our Training Center, email your Account Manager or training@interfaceware.com with the names and emails of each team member that requires an account.
Contacting Support
Standard Remote Support
For any Iguana-related questions or concerns, you can contact our in-house Support team Team for phone or email support .Contact our Support team at solutions@interfaceware.com or use our Customer Support Portal.
Support hours are 9 am a.m. - 5 pm p.m. EST excluding weekends and statutory holidays recognized in the province of Ontario, Canada.
Note: When contacting support please ensure you are not sending any protected/personal health information (PHI). Please refer to our PHI Guidelines. (Link to policy page stored in Iguana Concepts)
24/7 Emergency Production Support
For Iguana Enterprise customers, remote emergency production support is available for problems that prevent the operational use of Iguana. This emergency support is provided 24/7 all year round via the emergency phone number provided.
Iguana Crash Reporting
In the event of an Iguana crash, Iguana will generate a crash dump file located inside the Iguana configuration folder. To help with resolution and cause determination, please email solutions@interfaceware.com and upload the crash dump file to our secure FTP server for analysis. For more information, please see our article on How to Handle an Iguana Crash.
Services
Our in-house team of interface engineers are available for a multitude of professional services at pre-packaged flat fee services and hourly rates. Our team offers full end-to-end services, documentation, and project management so you can track progress and successfully support new implementations. Get Visit our website for more information on our Services on our website.
Services include but are not limited to:
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