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titleSERVICENOWcustom - makes API requests and returns the response

SERVICENOWcustom takes in any API requests and parameters to make the API call and return the response.

  • First, the function checks if the token Key exists or has expired and performs the OAuth2.0 authentication workflow to obtain the token to be used in subsequent requests.

  • Uses the passed configurations API request parameters - the method (ex. post), ServiceNow API endpoint (ex. 'now/table/') and parameters for the call (ex. the incident ticket) - to build and carry out the appropriate HTTP request.

  • For resiliency, the Retry Library is used to retry any failed attempts and the response is handled and returned.

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