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The notifier component contains the following workflow. This is easily adaptable based on your ticketing requirements:

• Inbound Iguana notification data is parsed.

• A short description for a ServiceNow incident ticket is created using the notification details.

  • A simple codemap is used to assign the appropriate ServiceNow priority levels given by the internal Iguana notification priority descriptions.

• The SERVICENOW Library createTbRecord method is called to create a ticket in the specified ServiceNow table.

• The resulting ServiceNow incident number or an error describing the failure is logged for visibility and troubleshooting.

Sets up the ServiceNow Notifier framework, adding the method modules to a metatable and storing the configurations from the custom fields in a table to call the API.