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titleIguana notification data is parsed, processed, and posted to the ServiceNow Table API to create incident tickets

The following reviews how this component creates ServiceNow incident ticket using alert information from Iguana’s notification systemnotifier component contains the following workflow. This is easily adaptable based on your ticketing requirements:

  • Inbound Iguana notification data is parsed.

  • A short description for a ServiceNow incident ticket is created using the notification details.

    • A simple codemap is used to assign the appropriate ServiceNow priority levels given by the internal Iguana notification priority descriptions.

  • The SERVICENOW Library createTbRecord method is called to create a ticket in the specified ServiceNow table.

  • The resulting ServiceNow incident number or an error describing the failure is logged for visibility and troubleshooting.

Continue below for an overview on how the SERVICENOW Library orchestrates this workflow

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The SERVICENOW Library:

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titleSERVICENOWclient - sets up the adapter framework

Sets up the ServiceNow Notifier framework, adding the method modules to a metatable and storing the configurations from the custom fields in a table to call the API.

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