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It often involves making sure that both people in a Conversation have the same comprehension by ensuring that both parties are using compatible Narrativesnarratives.
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Sometimes it means finding more information to understand the underlying motivation for something.
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Knowing the underlying motivations within a conversation is very important. For instance let’s say a customer is talking a lot about the need for a particular feature. Is that a real long term need driven by high understanding? Or is it driven by say checking boxes for insurance, or a short political discussion? These things are very important to clarify,. See Narratives |
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A larger context usually makes it possible to link the question to topics that we are already familiar with. Sometimes we refer to this as finding a higher frame, i.e.:
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