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By getting people to explain in their own words it often becomes clear if they need help with developing a concept.

Reflecting back works both ways for achieving effective communication. If you are a sales person talking with a customer that is telling you about their business then you will get much better communication if you actively make the effort to reflect back what they are telling you.

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  • It shows the speaker that you actually care to pay attention to what they are putting effort into telling you.

  • If you are not understanding exactly what the speaker intended then it gives the speaker the opportunity to course correct.

  • It helps with your own cognitive processing in allowing you to better process the information you are being given.

This relates back to what is a good conversation. Also it echoes back best practices in giving praise.