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titleError: An Error Occurred while loading ACK VMD file.

Error Message

  • An Error Occurred while loading ACK VMD file. VMD, C:/Iguana/Config/IguanaConfigurationRepo/Channels/TestChannel/assets/ack_verify.vmd

Issue

  • Iguana Channel LLP Client Setting Failed to load the ack vmd which is set in the To LLP Client settings

  • This is because Iguana uses the path in the ACK VMD which is set by the user to create a working copy, renames the copy to ack_verify.vmd and places the copy in your IguanaConfigurationRepo folders under the channel’s assets subfolder.

  • This issue could be caused by Insufficient permissions where the Iguana is not able to access the IguanaConfigurationRepo or if the ack_verify.vmd in the assets folder is corrupted.

Solution

  • For Iguana 6.1.0 versions and above setting the Track VMD to enable in the LLP Client would ensure Iguana is using the original vmd on startup. The option enables Iguana to compare the working copy of the vmd with the original vmd and if there are changes then Iguana would re upload the working copy from the original copy.

  • Please ensure Iguana has sufficient permissions and no external programs is accessing/corrupting the ack_verify.vmd such as antivirus.

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titleError: New connection attempt from XXX.X.X.X not accepted:

Error Message

Image Added

Issue

  • An LLP listener channel can only connect to one host at a time.

    • However, multiple channels from the same host for example, can stream into a single LLP listener.

  • Concurrent connections to one LLP listener are not possible.

Solution

Option 1: Setup additional LLP listener channels, one for each host IP, or temporarily turn off one of the LLP source

Option 2: Enable port sharing.

  1. Allows the channel to alternate between two or more hosts.

  2. Only one connection can be open at a time.

Image Added

Option 3: Enterprise licenses allow a single LLP listener to connect to multiple hosts. Please talk to your Account Manager for Enterprise licence option.

Additional Error Scenarios

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