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Private sector organizations tend to have an easier time being efficient and successful because they have much more clear goals

Most businesses have a handful of core processes which define the business.

For instance for iNTERFACEWARE these would be our core processes:

• Quality assurance

• Support

• Acquiring new clients

• Growing our relationships with existing clients so they become bigger clients

• Recruitment

• Helping staff grow with training.

• Accounts receivable

That’s about it. It’s not to say that there are not other processes. But these are the core ones that to be successful as a business we need to focus on optimizing.

Some processes don’t need optimization. Payroll is pretty important process for us but it works well - we won’t make much impact by making 100 times more efficient.