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New Customer Support Portal

Email Ticketing Workflow

  • Email solutions@interfaceware.com for all support inquires

  • Note: if any inquiries are sent to support@interfaceware.com, it will be forwarded to solutions@interfaceware.com and customers will receive a response from solutions

  • Customers will receive an automated response via email when a support team member receives the request

  • Gives customers an option to “View Request” through the Jira portal

See video for detail below:

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Jira Portal Workflow

The new support portal provide you:

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