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New Customer Support Portal
Email Ticketing Workflow
Email solutions@interfaceware.com for all support inquires
Note: if any inquiries are sent to support@interfaceware.com, it will be forwarded to solutions@interfaceware.com and customers will receive a response from solutions
Customers will receive an automated response via email when a support team member receives the request
Gives customers an option to “View Request” through the Jira portal
See video for detail below:
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Jira Portal Workflow
The new support portal provide you:
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