Issue

• Iguana log files locked or corrupted causing Iguana to crash or misbehave

• Iguana log files missing

• Crash dumps may or may not be produced

• ServiceErrorLog may or may not contain details regarding the crash

• Sometimes in ServiceErrorLog:

  Code Block
  database disk image is malformed SQLite return code: 11

• Sometimes in ServiceErrorLog:

  Code Block
  disk i/o error Extended err code: SQLITE_IOERR_WRITE SQLite return code: 10

• Sometimes when you start Iguana:

  Image Added

• s

Possible Causes and Solutions

Case 1: Antiviruses/ backup processes causing lock on index files

• Ensure no vulnerability scans are performed while the Iguana service is running

• Ensure that the log directory is whitelisted from any antivirus or backup software process (see help doc https://help.interfaceware.com/v6/prevent-antivirus-and-backup-software-locking-iguana-index-files )

• Change the Iguana log purge time to a different time than when your backup program runs, ideally during a time of day with low-volume traffic

• Ensure only "*.log" files that are older than one day are backed up.

Case 2: Disk is out of Space

• Check the log usage statistics <iguana_url>:<web_serv_port>/log_usage_statistics

• Ensure you

Case 2:

Solutions

Logs Locked Crash