Issue

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Sometimes in ServiceErrorLog:

Code Block
[ERROR] Traceback (innermost last): Error -2147483392: Unhandled exception

Sometimes in Windows event log:

Code Block
Faulting application name: iguana.exe, version: 6.1.4.0, time stamp: 0x5fc81029 Faulting module name: iguana.exe, version: 6.1.4.0, time stamp: 0x5fc81029 Exception code: 0xc0000005

Sometimes on a linux machine: Out of memory kill signal

Code Block
Out of memory: kill process 1342 (iguana) score 973 or sacrifice child

Possible Causes and Solutions:

Iguana continuously crashes and creates 0 byte crashdump files
In most cases, either the server ran out of memory or there’s not enough RAM
When crashdumps are created, they are usually large files that can be multiple gigabytes. Iguana creates 0 byte crashdumps when it tries creating the dump files, but runs out of memory.
Processing large files may increase memory
Ensure the server that Iguana is running on meets the recommended system requirements or increase RAM on the server
Setup some sort of a monitoring to view memory usage on the server and notify users if memory is gradually increasing
For Linux machine check: Out of Memory Kill Signal The amount of memory a process uses is based on an OOM score from 0 to 1000. TIP: See how much the current score of a process is by running
Code Block
cat /proc/<pid>/oom_score

Iguana continuously crashes
Customers may assume a memory leak within Iguana, that was eating up a huge chunk of memory, when in fact there were other system processes that were the cause for it.
For example, in one case there was a monitoring program outside of Iguana that uses the Log API. It queried all the logs on an Iguana server, which cause memory to not get released properly.
Setup some sort of a monitoring to view memory usage on the server and individual applications and notify users if memory is gradually increasing

Unexpected crash
Oftentimes hard to find the root cause of it
Check Windows event log or any linux logs
for e.g Windows event log may throw Exception code: 0xc0000005
It may be related to Access violation error. This can occur with any Windows application due to registry issue, faulty RAM, corrupt drivers, virus infection, or incorrect security update, etc.